Compliments and complaints

If you want to make a compliment/complaint about a particular service, please contact the organisation that runs the service in the first instance as they are best placed to resolve any issues quickly.

Council service

If you would like to make a compliment/complaint about a council service, please visit:

Feedback - complaints and compliments (external council website)


To make a compliment/complaint about a school, please visit:

Concerns and Complaints about schools, colleges and academies (external council website)

Other further education/training providers

To make a compliment/complaint about further education colleges or apprenticeships please contact the organisation and follow their internal processes. This may be speaking to a tutor, line manager or human resources team. They may be able to resolve the problem informally and more quickly.

For more information and advice on making a formal complaint, please visit:

GOV.UK - Complain about a further education college or apprenticeship (external website).

Health service

To make a compliment/complaint about a health service, please visit:

Healthwatch - Making a complaint (external website)

They can tell you how to complain/compliment a health service provided through various health providers.

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. For more information on PALS, finding your nearest PALS and how to complain about a NHS Service please visit:

What is PALS page on the NHS website (external website)

Voluntary organisation

To make a compliment/complaint about a voluntary organisation, please discuss this with the group leader/organiser. If you are not satisfied with the outcome and if the group is registered with charity commission you could make contact with them.

Fantastic feedback

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